Whether you need to check the status of a current order, find a receipt for a business expense, or simply look back at where you’ve sent packages, the Deliveries tab acts as your personal logbook.
This guide explains how to navigate your order history and understand your delivery summaries.
1. Accessing Your Deliveries #
To view your orders, open the exSend app and tap the Box Icon located in the middle of the bottom navigation bar.
This screen is divided into three main tabs:
- Ongoing: Orders that are currently active (e.g., searching for a driver, en route, or arriving).
- Scheduled: Future orders you have booked in advance.
- Completed: A full history of every package successfully delivered.
2. Filtering Your History #
Finding a specific order from months ago is easy. Under the Completed tab, you can use the quick filters at the top of the screen to narrow down your list:
- Today: See only orders delivered in the last 24 hours.
- Week: See orders from the current week.
- Month: View your monthly activity.
- Year: A complete archive of the year’s deliveries.
Each item in the list shows a quick snapshot:
- Package Type: (e.g., Electronics, Small Parcel).
- Order ID: A unique code (e.g.,
549SD00X87). - Date: When the order was placed.
3. The Delivery Summary #
Tap on any order in the list to open the Delivery Summary. This detailed view provides everything you need for records or proof of delivery.
What You Will See: #
- Order ID: The full reference number (e.g.,
ORD-4d55...) used by support to identify your specific trip. - Status: The final state of the order (e.g., Delivered).
- Map: A visual map showing the route the driver took.
- Cost: The final total amount charged to your card.
- Timeline:
- Pickup: Address and exact time the driver collected the item.
- Drop-off: Address and exact time the item was delivered.
- Package Details: A description of what was sent (e.g., “Clothing and accessories”).
4. Frequently Asked Questions #
Where is my receipt? #
The Delivery Summary acts as your digital receipt. It shows the total cost, date, and Order ID. If you need a formal invoice, please check the email associated with your account, as we send a PDF receipt automatically after every trip.
Can I re-order the same trip? #
Currently, you must start a new booking from the Home screen, but you can use your Saved Locations to quickly select the same Pickup and Drop-off points.
