Booking a Delivery

Sending a package with exSend is designed to be as simple as ordering a ride. Whether you are sending a set of keys across town or a large box of merchandise to a customer, our booking flow ensures you get the right driver for the job.

This guide walks you through the 4-step process of creating a new delivery request.

1. Starting a New Request #

To begin, open the exSend app to the Home Screen.

• Tap the large blue card labeled “Send a package”.
• This will immediately open the route selection screen.

2. Setting Your Route #

We need to know where the item is starting and where it is going.

Pickup Location #

• Default: By default, the app uses your phone’s GPS to set your current location as the pickup point.
• Changing it: If you are booking a pickup for someone else (or from a different location), tap the address bar and type the correct address.
• Saved Places: You can also select from your “Saved Locations” (like Home or Office) to fill this instantly.

Drop-off Location #

• Tap the “Drop-off” field.
• Start typing the destination address.
• Select form List: As you type, a list of suggestions will appear. Always tap the correct address from this list to ensure our drivers get the precise GPS coordinates.

3. Describing Your Package #

To match you with the right driver, we need a few details about what you are sending.

Basic Info #

• Package Title: Enter a short name for the item (e.g., “Laptop Charger,” “Legal Contracts,” “Box of Clothes”). This helps you identify the order later in your history.
• Package Type: Select the category that best fits your item:
  • Small Parcel / Envelope
  • Box
  • Large Item
• Weight: Select the approximate weight class:
  • Light: Easy to carry with one hand.
  • Normal: Requires two hands but manageable.
  • Heavy: May require a van or extra effort.

Adding a Photo (Recommended) #

We highly recommend adding a photo of your item. This acts as visual proof of the item’s condition before pickup and helps the driver spot the package instantly.

1. Tap “Upload Photo”.
2. Permissions: If this is your first time, your phone will ask permission to access the Camera or Gallery. Tap “Allow”.
3. Capture: Take a clear photo of the package. You can upload up to 5 photos if needed.

4. Logistics & Recipient Details #

Select Vehicle Type #

Choose the vehicle that suits your timeline and package size:

• Bike: The fastest option for small envelopes or keys, especially during rush hour traffic.
• Car: The standard option for most boxes and fragile items.
• Van: Essential for large, bulky, or multiple heavy boxes.

Recipient Information #

You must provide details for the person receiving the package. This ensures the driver can contact them upon arrival.

• Add Recipient: Tap to enter their Name and Phone Number.
• Instructions: (Optional) Add helpful notes for the driver, such as:
  • “Gate code is 1234”
  • “Leave at the front desk”
  • “Call upon arrival, do not ring doorbell”

5. Review & Confirm #

Before you finalize the booking, you will see a Summary Screen.

• Review the Map: Visually confirm the route looks correct.
• Estimated Cost: Check the price range (e.g., “$8 – $12”). This is calculated based on the distance, traffic, and vehicle type you selected.
• Payment Method: Your default card will be selected. Tap it if you wish to change to a different card for this specific trip.

Ready? Tap the blue “Confirm Delivery” button. The system will verify your payment method and immediately begin searching for the nearest available driver.