Welcome to exSend! We are thrilled to have you on board. Whether you are sending a care package to a friend or managing deliveries for your small business, your journey starts with a secure account.
This guide will walk you through the sign-up process, explain why we ask for specific details, and help you troubleshoot any verification issues.
1. Getting Started #
The exSend app is your gateway to on-demand logistics. Before we begin, please ensure you have the latest version of the app installed on your device.
Step 1: Launch the App #
Open the exSend app on your iPhone or Android device. You will be greeted by our welcome screen featuring the latest service updates or illustrations.
- New Users: Tap the “Create an account” button at the bottom of the screen.
- Returning Users: If you already have an account, simply tap “Sign In” to enter your credentials.
2. Entering Your Personal Details #
To create a secure and reliable environment for both you and our drivers, we need a few essential pieces of information. Fill in the following fields on the registration screen:
Required Information #
- First & Last Name: Please use your real name. This is the name drivers will see when they pick up your package, ensuring they are meeting the right person.
- Email Address: We use this to send:
- Digital receipts for every trip.
- Account recovery links if you forget your password.
- Important service updates or policy changes.
- Phone Number: Enter a valid mobile number (US Format
+1). This is your unique identifier on exSend and is crucial for secure login and driver communication. - Password: Create a strong password to protect your payment information and order history.
- Terms & Conditions: You must check the box agreeing to our Terms of Service and Privacy Policy to proceed.
Pro Tip: Double-check your email address for typos before tapping “Sign Up.” A typo here can make it difficult to recover your account later!
3. Verifying Your Identity (OTP) #
Security is our top priority. To ensure that your phone number belongs to you, we use a One-Time Password (OTP) verification system.
How It Works #
- After entering your details and tapping “Sign Up,” our system automatically sends a text message (SMS) to the phone number you provided.
- This message contains a unique 5-digit code.
- Enter the Code: Return to the exSend app. You will see a screen asking for the code. Type the 5 digits into the boxes provided.
- Success: Once the code is entered correctly, your account is instantly activated, and you will be taken to the Home Screen.
4. Troubleshooting Verification Issues #
Did the code not arrive? Don’t worry, this happens occasionally due to network congestion. Follow these steps to resolve the issue:
I didn’t receive the SMS code #
- Wait 60 Seconds: Sometimes carrier networks are slow. Please wait at least one full minute.
- Check Your Signal: Ensure your phone has cellular service (at least 1-2 bars).
- Tap “Resend Code”: On the verification screen, look for the blue text link that says “Resend Code” or “Didn’t receive the OTP?”. Tap it to request a new SMS.
- Check Blocked Numbers: Ensure you haven’t inadvertently blocked short-code numbers on your device settings.
The code says “Invalid” #
- The code expires after a short period (usually 5-10 minutes) for security reasons. If you waited too long, please request a new code.
- Ensure you are entering the most recent code if you requested multiple.
5. Next Steps #
Congratulations! You have successfully created your exSend account. You are now ready to book your first delivery.
