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Resetting Your Password

2 min read

Table of Contents

Forgetting a password happens to the best of us. Because exSend uses your mobile number as your primary identity, resetting your password is a quick and secure process that you can complete in under two minutes.

This guide walks you through the steps to regain access to your account.

1. Initiating the Reset #

If you are stuck on the login screen and can’t remember your credentials:

  1. Open the exSend app.
  2. On the “Welcome Back” or “Sign In” screen, tap the small blue link labeled “Forgot Password?” (usually located below the password field).
  3. Enter Phone Number: Type in the mobile number associated with your account.
  4. Tap the blue button labeled “Send OTP”.

2. Verifying It’s You #

To protect your account from unauthorized access, we need to verify that you are holding the phone associated with the account.

  1. Check Your SMS: You will receive a text message containing a 5-digit code.
  2. Enter the Code: Return to the app and type the 5 digits into the boxes provided on the “Check your phone” screen.
  3. Verification: The app will automatically verify the code.
    • Success: You will see a green “OTP Verified Successfully” notification.
    • Failure: If you see a red “Invalid OTP” error, please check the code and try again.

Tip: If you didn’t receive the code after 45 seconds, tap the “Resend Code” link at the bottom of the screen.

3. Creating a New Password #

Once your phone number is verified, you will be taken to the Reset Password screen.

  1. New Password: Enter your new secure password.
  2. Confirm Password: Type the exact same password again in the second field to prevent typos.
    • Note: Use the “Eye” icon to reveal the text if you need to check what you typed.
  3. Tap “Reset password”.

Success! You will be logged in immediately or redirected to the login screen to sign in with your new credentials.

4. Troubleshooting #

“Phone Number Not Found” #

  • Ensure you entered the number correctly (check for typos).
  • You may have signed up with a different phone number originally. Try any other mobile numbers you own.

I’m not receiving the OTP #

  • Check that your phone has cellular signal.
  • Ensure you haven’t blocked “Short Code” messages in your phone settings.
  • Wait a full minute and try the “Resend Code” option.
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