At exSend, we believe in rewarding great service. Our community relies on honest feedback to ensure that every delivery is fast, safe, and friendly. After your package arrives, you have the opportunity to rate your experience and leave a tip for your driver.
This guide explains how the feedback system works and how to show your appreciation.
1. Rate Your Experience #
Once a delivery is marked as “Completed,” the app will automatically present the Share Feedback screen. This is your chance to let us know how the driver performed.
The Star System #
We use a simple 5-star rating scale:
- 5 Stars: Excellent! Everything went perfectly.
- 4 Stars: Good, but there was a minor issue.
- 3 Stars: Average service.
- 1-2 Stars: Significant issues (e.g., late, rude, or mishandled package).
To rate: Simply tap the star that matches your experience. The stars will turn gold to confirm your selection.
Why it matters: Your ratings directly impact a driver’s reputation. Drivers with consistently high ratings get priority access to orders, while those with low ratings are reviewed by our safety team.
2. Leaving a Tip #
Drivers keep 100% of their tips. If your driver navigated heavy traffic, carried a heavy box up stairs, or simply greeted you with a smile, a tip is a great way to say “thank you.”
You will see the Delivery Tip section immediately below the star ratings.
Option A: Quick Tipping #
For convenience, we offer preset tip amounts based on the order size. You can tap one of the bubbles to add it instantly:
- $1.99
- $2.99
- $3.99
- $4.99
Option B: Custom Tip #
Want to leave a specific amount?
- Tap the button labeled Custom Tip (with the pencil icon).
- A numeric keypad will appear on screen.
- Type the exact dollar amount you wish to give (e.g., “$10.00”).
- Tap the Checkmark or Enter key to confirm.
3. Submitting Your Feedback #
Once you have selected a rating and an optional tip, you are ready to finalize the transaction.
- Review: Check that the star rating and tip amount are correct.
- Submit: Tap the blue button at the bottom.
- If you added a tip, the button will say “Submit (with tip)”.
- If you did not add a tip, it will simply say “Submit”.
- Payment: The tip amount will be charged to the same card used for the delivery booking.
4. Confirmation #
After submitting, you will see a success screen with a handshake illustration.
- Message: You’ll see “Thank you for your feedback” or “Thank you for the tip!”
- Done: Tap the “Done” button to return to your Home Dashboard.
Privacy Note: Your rating is anonymous to the driver in the short term to protect your privacy, though they do see their overall aggregate score. They will see that they received a tip on their trip summary, but your personal payment details remain private.
